SOP IT – Perbaikan Hardware & Software
1. Format Standar Operasional Prosedur Perbaikan Hardware & Software
Tujuan
Standar Operasional Prosedur adalah untuk menjaga dan memperbaiki harware dan software untuk menunjang kelancaran divisi dalam pekerjaan.
Ruang Lingkup
Memberikan pedoman dan panduan bagi divisi dalam melakukan perbaikan hardware dan software, meliputi divisi yang membutuhkan perbaikan hardware dan software.
Definisi
- Hardware : Perangkat pendukung sistem
- Software : Perangkat lunak pendukung sistem
- User : Bagian atau Divisi
- IT : Bagian IT
Referensi
ISO 9001, Quality Management System
Deskripsi Prosedur
5.1: Deskripsi Prosedur #1:
Pihak Terkait: IT
Penanggung Jawab: Staf
Deskripsi:
- User memberikan formulir perbaikan yang telah ditandatangani atasan langsung dan bagian umum.
- Formulir tersebut diserahkan ke bagian IT
- Bagian IT melakukan pengecekan terhadap hardware yang rusak
- Divisi IT bekerjasama dengan pihak ketiga untuk melakukan perbaikan terhadap hardware yang rusak (bila dibutuhkan).
- Bagian IT menyerahkan kembali hasil perbaikan kepada user setelah dilakukan pengetesan. Bagian IT juga menerima hasil perbaikan dari pihak ketiga, setelah itu menyerahkan kembali hasil perbaikan kepada user setelah dilakukan pengetesan.
5.2: Deskripsi Prosedur #2:
Pihak Terkait: User/ Divisi lain
Penanggung Jawab: Manajer Terkait
Deskripsi:
Mengisi form perbaikan ke bagian IT setelah diotorisasi pimpinan/manajer divisi terkait dan manajer umum.
Flowchart SOP IT

2. Contoh Standar Operasional Prosedur Perbaikan Hardware & Software Lengkap
#1: Halaman 01

#2: Halaman 2

#3: Halaman 03

FAQ tentang SOP Teknologi Informasi Perusahaan
Apa yang dimaksud dengan SOP IT Perbaikan Hardware dan Software?
Standar Operasional Prosedur adalah untuk menjaga dan memperbaiki harware dan software untuk menunjang kelancaran divisi dalam pekerjaan.
Apa ruang lingkup SOP IT?
Ruang lingkup SOP IT adalah mMemberikan pedoman dan panduan bagi divisi dalam melakukan perbaikan hardware dan software, meliputi divisi yang membutuhkan perbaikan hardware dan software.
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